Terms of Use

Thanks for joining our journey and visiting www.MokhaBunn.ca

On our website, you can find our terms of use and policies, our coffee information, coffee makers and accessories, prices, information about Yemen (The origin of our unique coffee beans), information about Mokha Bunn as an international  brand/ company and information on how to contact us. You will be able to release your orders easily and securely However, please read the following terms and conditions carefully as it governs mokhabunn.ca with its content (A to Z) and using our website means that you agree on them.

Privacy Policy:

What information do we need and how do we use it?

We only ask for information that is needed for shipping which will ensure sending the right order to the right customer.

During the checkout, you will be asked to provide us with your name, address, and phone number. We ask for your email address as well to update you with your order details and confirmation. Also, we will be sending you great deals and information about coffee if you subscribed to our newsletter.

To serve you better, we also save some details like your geographical location, what interests you in our website and which pages do you usually visit.

Your Payment Information:

We don’t save any payment information as your payment is handled by a secure third party processor.

All payments are handled by a secure third party processor which has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.

Changes:

Please note that changes can be applied if needed at any time. Please make sure to revisit this page for up-to-date terms and conditions.

Currency:

All prices are in Canadian Dollars (CAD) only.

Cookies:

Cookies help us to know if you are a new or an existing visitor which allows us to provide a better user experience (like saving your preferred items in your cart).

Links:

Our website may contain links to other websites to provide you with more information. These websites are managed and controlled by their owners and we are not responsible for any damage or risk from visiting them as this will be under your own responsibility.

Returns and exchange Policy:

Your satisfaction is our goal!. 

We are happy to return non-coffee items as long as they are in their original condition and unworn within 30 days.

We guarantee the best coffee quality because we know how you like your coffee. However, if you are not 100% satisfied, we offer a money-back guarantee within 5 days of receiving it. 

Feel free to write to us immediately on WhatsApp or email [email protected] to make it right. Please note that shipping fees are non-refundable.

Shipping Policy:

Ran out of coffee? Don’t worry, we got your back!. 

We roast and ship our coffees Monday through Saturday. This means that we’ll do our best to get your order ASAP.

Canada: FREE shipping on orders over $45 or a flat rate of $9 for smaller orders.

USA: FREE shipping on orders over $100 or real-time fares to be calculated at checkout for smaller orders.

Worldwide: To be calculated at checkout. You may also email us at [email protected] with your request or WhatsApp us at +1 437-982-3452. 

Shipping time:

Due to the current situation, the below shipping time may take longer than usual. We apologize for any delays if occurred.

For GTA: You will receive your order within 1-2 days.

Canada-wide and the USA: Your order should arrive anytime between 1-5 business days.

Please feel free to email us anytime at [email protected] or write to us on WhatsApp for any urgent requests and more information.

Trademarks:

Mokhabunn.ca content from A to Z is owned by Mokha Bunn Inc. Access to this website does not constitute a right to copy or use any of the intellectual property of Mokhabunn.ca. 

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